(Advanced) Customer Consultant Back Office 80-100%

About the job

At Sunrise, we think bigger, go further, and create new things. For us, work culture means achieving great things together. Here, respect and fresh ideas meet genuine teamwork – every voice counts, every perspective makes us stronger. Our passion drives us to dare new things and to constantly grow. Does that sound like you? Then become part of our success story.

For the 17-member Landlords and Basic Subscription Team, we are looking for a customer consultant to support us actively in daily business as soon as possible. If you want to be a driving force in this area and enjoy your work, then apply now! Your creativity and enthusiasm in solving customer concerns are in demand. Are you ready for this?

YOUR CHALLENGE:

• Advising and responding to customer enquiries by phone and in writing (email and letter)
• Contract negotiations including preparation of contract offers
• Receiving, recording, and final processing of all customer concerns in line with customer expectations throughout the entire customer lifecycle
• Handling special and escalation cases
• Contacting and negotiating with lost customers to win them back and retain them with the company (Customer Retention)
• Close cooperation and order processing with the Key Account Managers

YOUR SKILLS:

• Completed training with a strong commercial focus (at least commercial school)
• Digital world – advanced knowledge of common computer applications (Microsoft Word, Excel, PowerPoint, Teams)
• Strong customer orientation and high social competence in dealing with employees and customers
• Independent thinking – thanks to your analytical skills, you are able to quickly grasp a problem, find solutions, and make decisions
• Acting in accordance with our corporate values
• Daily communication – excellent written and spoken German skills. Additional languages are a plus

At Sunrise, you work in a dynamic and multinational environment where every voice is heard, perspectives are shared, and values are lived. Diversity is not just a programme for us but part of our DNA. Because we celebrate our differences, we achieve great things together.

Sunrise is a partner of "Advance Gender Equality in Business", holder of the Swiss LGBTI label, and certified with "Fair-ON-Pay Advanced" for equal pay for equivalent work for all.

Are you ready for the challenge? Then become part of the team and actively shape our future!

#ChallengersWanted

Note for agencies: Application documents sent or uploaded by recruitment agencies or similar entities are not welcome and will therefore not be considered and will be deleted.

#LI-KD1