Bern
Service Delivery Manager (m/f/d)
- 14 October 2026
- 80 – 100%
- Permanent position
- English (Fluent)
- 3011 Bern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Service Delivery Manager (m/f/d)
With more than twenty years of experience in the telecommunications industry, this ROCKEN partner has achieved significant success and steady growth, expanding its global customer base year after year. Our ROCKEN partner offers all services required to establish international roaming between two mobile network operators.
Responsibilities:
You develop the service roadmap and set clear priorities for strategic and operational development.
You translate customer needs and company goals into concrete optimisations with measurable added value.
You ensure stable service operations and guarantee high quality standards as well as compliance with relevant regulations.
You manage capacities, evaluate competing demands, and make well-founded decisions for optimal resource allocation.
You take the lead in critical disruptions, escalations, and risks, and promote continuous improvement together with internal stakeholders.
Qualifications:
You bring solid experience in holistic service and operational performance management, ideally in a technology-oriented company.
You are characterised by a strong sense of responsibility and consistently translate priorities into concrete results.
You understand how to effectively balance customer benefit, operational stability, risks, and available resources.
You are proficient in collaborating with various departments, handling critical incidents, and coordinating cross-departmental tasks.
You work analytically and proactively, use key figures for performance evaluation, and have very good English skills at least at B2 level.
Benefits:
- Coaching and mentoring
- Canteen, meal allowances and discounts
- Flexible working hours
- Attractive employee discounts
- Attractive training and development opportunities
- Comfortable office with modern infrastructure
- Interesting and varied activities/projects
- Experienced and dynamic team
- International environment
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Bern
Contact
Gaël Altmann,
+41443852183
