BKW Energie AG
Ostermundigen
Operational Service Manager
- 12 November 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
About the job
Workload 80-100%
Location Ostermundigen
At BKW Power Grid, you take responsibility for the reliable operation of our utility platform. As SAP IS-U transitions from Central IT to Power Grid, you actively shape the establishment and further development of stable operational processes as well as operational supplier management.
We do not wish to receive inquiries from recruitment agencies.
Location Ostermundigen
At BKW Power Grid, you take responsibility for the reliable operation of our utility platform. As SAP IS-U transitions from Central IT to Power Grid, you actively shape the establishment and further development of stable operational processes as well as operational supplier management.
Operational Service Manager
Your area of responsibility
- You are responsible, together with internal and external partners, for the stable, secure and economical operation of the utility services assigned to you
- You monitor service quality and service levels, identify risks, coordinate measures and escalate deviations in a timely manner
- You ensure the timely handling of incidents, problems, changes, releases and service requests for your services
- You take over new or changed services operationally according to defined requirements and keep an eye on quality and costs
- During the ongoing SAP IS-U transition, you contribute to the establishment of operational processes and operational supplier management
- You further develop services and operational procedures, promote automation and actively shape technical lifecycle management
Your profile
- Several years of experience in technical ICT operations, application management or operational IT service management
- Practical experience with ITIL-based processes for incident, problem, change, release and service request management
- Experience in operational management of internal stakeholders and external partners as well as in coordinating responsibilities
- You understand the end-to-end interaction of business services, technical services, service instances and infrastructure
- You work independently, structured and solution-oriented, communicate confidently in German and English and connect different stakeholder groups
- Knowledge of ServiceNow, SAP or the Swiss energy industry completes your profile
We do not wish to receive inquiries from recruitment agencies.
Questions about the application
Olivier Dolder
Recruiting Partner
olivier.dolder@bkw.ch
Apply online at bkw.com/jobs
