Zürich
Team Leader IT Support (m/f/d)
- 22 September 2026
- 80 – 100%
- Supplementary income, Permanent position
- German (Fluent), English (Intermediate)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Team Leader IT Support (m/f/d)
Who shapes the future of inclusive education? Our Rocken partner is a leading university in the field of special education and remedial education. With degree programmes in school remedial education, speech therapy, psychomotor therapy, and sign language interpreting, the institution trains professionals who make a real difference. The field of activity includes teaching, research, and services – from early remedial education to vocational inclusion. Multiprofessional teams work on practice-oriented projects and develop innovative approaches for social participation. The working method is characterised by scientific expertise, ethical standards, and a focus on sustainable development. Here, theory and practice are meaningfully linked. Ready for a role with real impact? Then we look forward to connecting you with our Rocken partner.Role:
ICT Support with Leadership Responsibility and Customer Focus
We are looking for a personality who combines professional leadership with operational involvement for professional and reliable ICT support. In addition to the further development of the support team, efficient processes, a high service level, and the support of a heterogeneous user group are the focus.
Responsibilities:
Professional leadership and further development of the ICT support team
Planning of deployments and presence times within the team
Direct 1st level support for employees, lecturers, and students via walk-in, telephone, and ticket system
Prioritisation, coordination, and needs-based escalation of support requests
Further development of the support organisation as well as optimisation of processes and workflows
Coordination of setup, relocations, and commissioning of IT workstations and end devices
Procurement of IT resources from requirements analysis to ordering
Support with audio and video technology in teaching and meeting rooms
Qualifications:
Training as an IT specialist EFZ or comparable IT qualification
ITIL certification is an advantage
Several years of experience in ICT support as well as initial experience in professional team leadership
Strong service orientation and enjoyment of direct user support
Very good knowledge of Microsoft 365 and Windows
Good knowledge of macOS and iOS
Experience with audio and video technology in training or meeting environments is an advantage
Excellent communication skills, organisational talent, as well as a structured and solution-oriented working style
Excellent German language skills
Benefits:
- Flexible working hours
- Home office
- Attractive training and development opportunities
- Interesting and varied tasks/projects
- Experienced and dynamic team
- Open corporate culture
- Flat hierarchies
- Participation in health measures
- Attractive benefits in case of illness or accident
- Attractive pension and insurance benefits
- Good transport connections and accessibility
- Comfortable office with modern infrastructure
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Zurich
Contact
Marco Alvarado,
+41443852147
