After-Sales Assistant 80-100%

Novatis Lausanne, your agency specialised in recruitment and personnel placement in the building and construction sector, is looking for an after-sales assistant.

NOVATIS SA is a specialised and leading agency in the building trades for 40 years. We have the advantage of being a local agency with the strength of a group as we belong to PGN HOLDING SA (9 agencies in Geneva, 1 agency in Lausanne and 1 agency in Sion). This network allows us to be highly responsive and efficient with our temporary staff and clients. Quality recruitment is essential to us as it enables us to be precise in mission proposals. As proof, we have an average of 30% permanent hires each year.

After-Sales Assistant

For one of our clients located in the Morges region, we are looking for an After-Sales Assistant to strengthen their team.

Do you enjoy customer contact, are comfortable with administrative management and like finding practical solutions? Would you like to join a dynamic environment where organisation, responsiveness and collaboration between different departments are essential? This opportunity might interest you!

Your tasks

• Ensure the reception and follow-up of customer requests by phone and email.
• Record complaints and ensure their follow-up.
• Organise and coordinate after-sales interventions with technical teams.
• Create, update and monitor after-sales files.
• Monitor spare parts and ensure deadlines are met.
• Work closely with sales, logistics and technical teams.
• Depending on your skills in sales administration (ADV), also handle order entry and follow-up, allowing for a 100% activity rate.

Your profile

• You have experience in an administrative role, after-sales service or customer support.
• You have an excellent service mindset and good interpersonal skills, both oral and written.
• You are organised, meticulous and able to manage several requests simultaneously.
• You are proficient with common IT tools, especially the Microsoft Office suite.
• You can handle urgent situations calmly and find appropriate solutions.
• You enjoy teamwork and coordinating with various contacts.
• You have a perfect command of French; knowledge of English or another language is an asset.
• Skills in sales administration and order entry are an advantage for a 100% activity rate.

We offer you

• A varied position combining customer relations, administrative management and internal coordination.
• An 80% activity rate, with the possibility of 100% depending on your ADV skills.
• A collaborative work environment within a company located in the Morges region.

Interested in this opportunity? Do not hesitate to send us your application!

We will only respond to candidates whose profiles match the sought criteria.