Customer Service Officer / Inbound Service 100% (m/f/d)
- 02 September 2026
- 100%
- Permanent position, Temporary
- German (Fluent)
About the job
Our client is an internationally leading corporation in the field of modern household appliances. For the customer service team at the St. Gallen location, we are looking for a communicative, resilient and reliable personality for the inbound day-to-day business starting mid-September.
Your main tasks
Customer advice & support: Telephone and written support of customers (70% telephone, 30% e-mail/chat) for service inquiries, complaints, warranty cases and device replacement
Back office & technician coordination: Administrative follow-up of service technician orders, credit notes, reminders and partner billing
Quotations & processing: Preparation and follow-up of cost estimates (KVA) as well as quotations for repairs and warranty extensions
General administration: Payment approvals in SAP, bonus and expense accounting as well as general office organisation
Qualifications
What you bring with you
Education: Completed commercial basic training (EFZ)
Personality: Strong enjoyment of inbound telephony, multitasking ability, high service mindset and perseverance – especially during the busy autumn season
IT / system knowledge: Confident handling of MS Office; user knowledge in SAP or AS400 is an advantage (thorough training in internal systems is guaranteed)
Languages: Fluent German in spoken and written form; basic knowledge of English is an advantage (used in approx. 10% of enquiries)
Availability: Quick availability from mid-September 2026 for employment in a Try & Hire model
What you can look forward to
Option for permanent employment: Secure perspective after successful Try & Hire phase in an established corporation
Comprehensive onboarding: Structured and thorough introduction to the complex internal processes and tools
Strong team spirit: A dynamic, collegial environment with flat hierarchies and experienced leadership on site
Good conditions: Attractive salary framework with transparent pay structure
