Head of Service 80 - 100 % (a)

Introduction

By arrangement | Bern

Service quality begins with a clear process, good leadership, and a confident sense of guests' needs. In this role, operational responsibility in service is central – combined with active participation, organisation, and the opportunity to sustainably shape processes.

Tasks

• Co-organisation and operational support of an assigned catering area
• Deputising for the restaurant management during absences
• Planning and coordination of daily operations
• Co-responsibility for the design and further development of the beverage offering
• Professional care and competent advice for national and international guests
• Ensuring smooth service processes and high quality standards
• Review and optimisation of internal processes
• Introduction of new employees as well as support and training of apprentices
• Active participation in service, especially during busy operational phases

Profile

• Completed training in service or hospitality
• Initial experience in a responsible or leadership role
• Strong quality and sense of responsibility
• Organisational talent and a structured, solution-oriented working style
• Resilient, flexible and confident even with high guest volumes
• Confident and professional appearance in direct guest contact
• Very good German skills; additional language skills are an advantage
• Enjoyment in actively shaping service quality and professionally caring for guests

Benefits

• 80-100 % workload with plannable conditions in a versatile catering operation
• Modern workplace in a central location with very good public transport accessibility
• Diverse catering concepts with different service and guest situations
• Above-obligatory social security benefits and above-average contributions to occupational pension schemes
• Fully covered premiums for accident and daily sickness allowance insurance
• Financial support for training and further education including additional time resources
• 20 % discount on catering offers
• Free participation in selected events and functions
• Opportunities for unpaid leave and individual working time solutions, if operationally possible
• Employment conditions according to L-GAV Gastronomy
• Considerable scope to actively further develop service processes, standards and the guest experience

Contact Information

If you have further questions about this job offer (Reference: JN -102026-1181508), please contact Janis Lüthi at +41582334404.

About us

Adecco is the market leader for personnel solutions in Switzerland and worldwide. Every day, our teams at around 50 locations across Switzerland ensure the best match between candidates and clients in various professional fields and industries.

Adecco Switzerland is a company of the Adecco Group, the world’s leading talent advisory and solutions company. We believe in preparing everyone for the future and employ over 3.5 million people daily. We recruit, develop and train talents in 60 countries and enable organisations to help shape the future of work.