Basel-Stadt
Team Leader ICT Services (m/f/d)
- 22 September 2026
- 80 – 100%
- Permanent position
- CHF 125 000 - 138 000 /year
- German (Fluent), English (Intermediate)
- Basel-Stadt
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Team Leader ICT Services (m/f/d)
Salary - CHF125,000 - 138,000ROCKEN®
has significantly simplified the application process with its digital recruitment solution
and thus sets a new, uniform standard. We connect
talents, experts and specialists throughout Switzerland. Our network of
established companies is made available on our ROCKEN® Talent Platform.
Our partner is based in the healthcare sector. As a Swiss family business, dynamism and a passion for improvements are important to them. You will support daily tasks that are not everyday occurrences.
Are you ready for a new challenge? Then start your
new journey now with a personalised ROCKEN® Talent Profile and benefit
from exciting jobs!
Role:
The position combines leadership responsibility with the further development of ICT services. The focus is on reliable support operations, efficient service processes and high service quality. The role is performed entirely on-site; home office is not provided.
Responsibilities:
Technical and disciplinary leadership of the ICT Service Desk team
Ensuring a structured and reliable ICT support
Further development and optimisation of the ICT service portfolio
Handling and coordination of incidents and service requests
Identification of optimisation potentials and implementation of appropriate measures
Increase of service quality, efficiency and customer satisfaction
Qualifications:
Higher education in computer science or informatics
Further training or certifications in ITIL, Microsoft or in the support environment
Strong service orientation, teamwork and communication skills
Experience with JIRA Service Management, JIRA and Confluence
Knowledge of Windows, Linux, Microsoft 365, MS Teams and Citrix is an advantage
Very good German skills; English and French skills are an advantage
Benefits:
- Flexible working hours
- Attractive training and development opportunities
- Open corporate culture
- Interesting and varied tasks/projects
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Basel-Stadt
Contact
Marco Alvarado,
+41443852147
