Universitätsspital Basel
Steinengraben 36
IT Service Manager
- 04 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 4051 Steinengraben 36
About the job
The University Hospital Basel plays a leading role in the (inter)national medical and research landscape. Our campus in the heart of the city of Basel stands for innovation, opportunities for development, and interdisciplinary collaboration.
IT Service Manager
immediately or by arrangement
What you can achieve
- Introduction, further development and operation of ITSM processes (Incident, Change, Problem, Request)
- Building and maintaining a central CMDB including definition of data models and governance
- Further development and operation of Jira Service Management as a central service management platform
- Establishment of ITSM standards, methods and best practices (ITIL-oriented) in the organisation
- Ensuring service quality through KPIs, reports and continuous improvements
What you bring with you
- Solid experience in IT Service Management
- Experience with Jira Service Management or comparable tools
- Knowledge in building and operating a CMDB as well as in service modelling
- Understanding of process design, implementation and organisational anchoring
- Structured, solution-oriented working style and high service orientation
Your benefits at USB
- Attractive salary policy and excellent social benefits
- Discounts in shopping, sports and leisure
- Support with moving and finding accommodation
- 25 days holiday plus 5 additional flexible days off
- Support for further training and career planning
- Campus in the heart of Basel and the tri-border area
- Comprehensive childcare options
- Free sports and exercise programme
- Scope for shaping the development and further advancement of ITSM and CMDB
- Active participation in the professionalisation of the IT organisation (D&ICT)
- Collaboration in an interdisciplinary environment with high strategic relevance
- Modern tool landscape (Atlassian Suite) and opportunity for active involvement
- Diverse development opportunities in service management and digitalisation
We look forward to your application
Stefanie Petra Körner
Senior Recruiter
+41 61 265 32 90
About USB
There are many reasons to join us: Working at USB primarily means being part of a dedicated team of over 7,500 employees from around 90 nations. Our lively daily routine is characterised by pioneering research, top-level medicine and knowledge transfer at the highest level. Added to this are a modern corporate culture, interdisciplinarity, inspiring innovative power and diverse training and development opportunities.
Would you like to help shape the hospital of the future with us? Then become part of us! #TeamUSB
