Luzern
ICT Supporter (m/f/d)
- 07 August 2026
- 80 – 100%
- Permanent position
- CHF 80 000 - 98 000 /year
- German (Fluent), English (Intermediate)
- Luzern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
ICT Supporter (m/f/d)
Salary - CHF80,000 - 98,000How about your technical expertise moving people worldwide? Our Rocken partner is a leading company in cable car construction and develops customised transport solutions for urban mobility and tourist infrastructure. With innovative systems, the company connects valleys, mountains, and cities – reliably and sustainably.
The field of activity includes the planning, development, and realisation of complex cable car systems. From the first sketch through technical elaboration to commissioning – solutions are created here that combine the highest safety standards with the latest technology. Every project is a challenge with an individual character.
Flat hierarchies and a strong sense of community shape everyday work. Personal responsibility is highly valued, as is the willingness to think beyond boundaries together.
Ready to become part of this movement? Then our Rocken partner looks forward to meeting you.
Role:
In this role, you take on the central IT user service and ensure that colleagues can use their systems reliably and efficiently. You analyse incoming requests, resolve incidents in a structured manner, and document your solutions clearly and comprehensibly. You are responsible for the support of standard software, workstations, and peripheral devices and ensure stable IT operations through proactive action. Additionally, you support the further development of service processes and contribute your experience to continuously improve service quality. Through your service-oriented and structured working style, you significantly contribute to IT being perceived as a reliable partner in everyday work.
Responsibilities:
- You handle incidents and service requests in IT support and ensure efficient fault resolution.
- In this role, you operate and maintain the Windows client environment, workstations, and printer systems.
- As an IT user service specialist, you ensure clean user management and manage users in Active Directory / Entra.
- You support application introductions, rollouts, and go-live projects as well as the procurement process including data maintenance in order overviews.
- In this role, you train and support users in handling Microsoft 365 and other IT tools.
- You create and maintain instructions as well as system and process documentation and actively participate in IT projects.
Qualifications:
- Completed training in computer science or a comparable qualification
- Several years of experience in the administration and maintenance of the mentioned systems and applications
- Sound knowledge of Microsoft Windows Server / clients as well as Microsoft 365
- Strong technical understanding with excellent analytical and conceptual skills
- Structured, proactive, and independent working style with high problem-solving competence
- Very good German and good English skills, ideally complemented by French skills, as well as willingness to travel within Switzerland (driving licence category B)
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Lucerne
Contact
Muqsit Bebou,
+41443852834
