Medical Professional Health Coordination Centre 50 - 100%

The Lucerne Cantonal Hospital with locations in Lucerne, Sursee and Wolhusen is a company of the LUKS Group and thus belongs to one of the leading hospital groups in Switzerland. The over 8,000 employees are dedicated with warmth, competence and commitment around the clock for the well-being of patients. The clinics and institutes of the LUKS Group offer medical services of the highest quality. For the pilot and establishment of a new health coordination centre in the area of (emergency) triage as well as the assessment and mediation of health services in the canton of Lucerne, we are looking for an immediate or agreed start for a

Your area of responsibility

• You answer calls via the cantonal health coordination centre, triage according to medical urgency and independently conduct initial assessments and consultations by telephone and video call
• You specifically refer patients to the appropriate medical care services - such as emergency doctors, hospitals, rescue services or home care
• You work with modern query software for decision support and are responsible for careful case management and comprehensive documentation
• As part of the medical emergency call centre 144 Central Switzerland, you work in a 24/7 shift system and actively contribute to the establishment and further development of the health coordination centre - especially in the areas of process and quality management

Your experience

• You have completed training as a FaGe, MPA, HF nursing professional or HF paramedic and have several years of professional experience in an acute medical environment or an emergency practice
• Ideally, you bring experience in telemedical consultation - your pronounced communication skills, empathy and resilience distinguish you particularly
• You work in a structured, goal-oriented and networked manner and are confident in handling practice or clinic software as well as Microsoft 365
• You have very good German language skills - additional languages such as French, English or Italian are an advantage

Your prospects

• You take on a responsible role in an innovative project with high social relevance
• You receive structured induction, individual coaching and regular training
• You work in a committed team with modern infrastructure and attractive working conditions
• If interested and suitable, the path to becoming a dispatcher at the medical emergency call centre 144 is open to you

We look forward to receiving your complete online application. If you have any questions, please contact Daniel Stiefelhagen, Deputy Head of Medical Emergency Call 144 Central Switzerland, Tel.: 041 205 75 44.