Luzern
IT Support Specialist (m/f/d)
- 07 August 2026
- 80 – 100%
- Permanent position
- CHF 80 000 - 95 000 /year
- German (Fluent), English (Intermediate)
- Luzern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Support Specialist (m/f/d)
Salary - CHF80,000 - 95,000How about your technical expertise moving people worldwide? Our Rocken partner is a leading company in cable car construction and develops customised transport solutions for urban mobility and tourist infrastructure. With innovative systems, the company connects valleys, mountains, and cities – reliably and sustainably.
The field of activity includes the planning, development, and realisation of complex cable car systems. From the first sketch through technical elaboration to commissioning – solutions are created here that combine the highest safety standards with the latest technology. Every project is a challenge with an individual character.
Flat hierarchies and a strong sense of community shape everyday work. Personal responsibility is highly valued, as is the willingness to think beyond boundaries together.
Ready to become part of this movement? Then our Rocken partner looks forward to meeting you.
Role:
In this role, you are the first point of contact for IT enquiries and ensure that users receive quick and competent support. You take on the analysis and handling of faults, coordinate escalation if necessary, and actively contribute to ensuring smooth IT operations. You are responsible for professional support around workplace systems, standard software, and IT services and ensure clear communication with users. In addition, you document processes in a structured manner, contribute to the optimisation of support processes, and bring your experience to the further development of service quality. As an IT service specialist for user support, you thus make a significant contribution to enabling users to work efficiently and without disruption.
Responsibilities:
- You handle incidents and service requests in IT support efficiently and solution-oriented.
- In this role, you operate and maintain the Windows client environment, workplaces, and printer systems.
- As an IT service specialist for user support, you ensure clean user management including onboarding and offboarding.
- You support application introductions, rollouts, and go-live projects as well as the procurement process including data maintenance.
- In this role, you administer users and access rights in Active Directory / Entra and in the Microsoft 365 environment.
- You create and maintain instructions as well as system and process documentation and actively participate in IT projects.
Qualifications:
- Completed training in the field of computer science or a comparable qualification
- Several years of experience in the administration and maintenance of IT systems and applications
- Sound knowledge of Microsoft Windows Server / clients as well as Microsoft 365
- Strong technical understanding with excellent analytical and conceptual skills
- Proactive, systematic, and independent working style with good problem-solving skills
- Very good German and good English skills, ideally complemented by French skills, as well as willingness to travel within Switzerland (driving licence category B)
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Lucerne
Contact
Muqsit Bebou,
+41443852834
