Customer Intelligence Manager (m/f/d)

For the newly created position in the "Customer" division, we are looking for a person who transforms data into insights and insights into recommendations. As a Customer Intelligence Manager, you bring the customer perspective into the company, identify potentials, and create the basis for data-driven decisions with a direct impact on business success.

What you will achieve

• Collecting, analysing and interpreting available customer, market and business data
• Deriving well-founded recommendations for action for the supermarket and gastronomy business areas in collaboration and coordination with the business
• Creating and further developing dashboards, reports and KPI systems
• Building and establishing relevant customer intelligence processes and tools
• Preparing and presenting analyses for management and specialist departments
• Identifying customer needs, trends and optimisation potentials as well as documenting insights and tracking the measures initiated

What you bring

• Education: Completed studies (University/ETH, FH, HF)
• Field of study: Business administration, business informatics, data analytics, market research or comparable field
• Professional experience: At least 3-5 years of professional experience in the required area
• A high degree of initiative as well as independent, forward-looking working style
• Strong affinity for data and numbers as well as analytical, networked thinking
• Solid experience in dealing with business intelligence, reporting or CRM systems
• Ability to prepare complex issues clearly and appropriately for the target group
• High customer orientation and interest in customer behaviour as well as market mechanisms
• Confident handling of different stakeholders at all hierarchical levels as well as strong communication and presentation skills
• German (C1)

What we offer you

• Central workplace: Working in Zurich West
• Flexible working hours: Balancing private and professional demands
• Healthy working: Health-promoting offers such as massages and health checks
• Childcare: In the in-house nursery "Wirbelschloss"
• Mobility: With the unique annual leisure bonus of up to CHF 500, we contribute to your public transport subscription
• Mobile phone subscription: You can look forward to special conditions for the mobile phone subscription
• Occupational pension: Excellent pension fund benefits with high employer contribution
• Social benefits: Fair social benefits
• Catering: Discounts in the staff restaurant
• Cumulus points: You receive additional Cumulus points when shopping
• Migros Bank: Preferential interest rates on private and investment accounts, free account management, discounted mortgages and more
• Employee offers: Up to CHF 1,000 per year (depending on your workload) for your recreation and further development - usable for fitness subscriptions, courses, health offers or a subsidy for the public transport subscription.
• Holidays: You benefit from 5 weeks of holiday per year
• Klubschule Migros: Contribution to course costs at the Klubschule
• Leisure and cultural offers: You benefit from discounted tickets for selected cultural events
• Sports and fitness offers: You can redeem an annual leisure bonus of up to CHF 1,000 once a year, e.g. for an annual subscription to the M-Fitness centre
• Training and further education: Support for job-related training and further education,
• Targeted promotion: GMZ Young Talents Community: you participate in exciting projects of our community and attend events that help you progress
• Scope for design and decision-making: Realise your innovative ideas
• Social and personnel counselling: Internal social counselling

Contact
Ms Ina Kellerhals
Head of HR Marketing & Recruitment
rekrutierung@gmz.migros.ch

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