yellowshark
Emmenbrücke
IT Support Engineer (m/f) 80-100%
- 30 July 2026
- 100%
- Permanent position
- CHF 70 000 - 90 000 /year
- 6020 Emmenbrücke
About the job
Our client is a medium-sized ICT service provider that implements modern IT, communication, and cloud solutions for companies across various industries. To strengthen the support team, a knowledgeable individual is sought who analyses technical challenges in both first- and second-level support and proactively manages customer systems. A varied role with development opportunities and modern working conditions is offered.
- Perform first- and second-level support in the IT environment
- Proactive monitoring and maintenance of customer infrastructures
- Manage open support tickets including status feedback
- Participate in regulated shift work including on-call duties
- Solid experience in first- and second-level support required
- Practical skills in virtualised Windows and Linux environments
- Independent working style and strong customer orientation
- Confident communication in German and good English skills are advantageous
- Family-oriented corporate culture with flat hierarchies and short decision-making paths
- Diverse projects in cloud, network, and communication technologies
- Further training and certifications are actively promoted and supported
Responsibilities
- Analyse and document technical enquiries in the support process- Perform first- and second-level support in the IT environment
- Proactive monitoring and maintenance of customer infrastructures
- Manage open support tickets including status feedback
- Participate in regulated shift work including on-call duties
Profile
- Completed IT training EFZ or comparable professional experience- Solid experience in first- and second-level support required
- Practical skills in virtualised Windows and Linux environments
- Independent working style and strong customer orientation
- Confident communication in German and good English skills are advantageous
Additional Information
- Modern workplaces with up-to-date IT infrastructure in a central location- Family-oriented corporate culture with flat hierarchies and short decision-making paths
- Diverse projects in cloud, network, and communication technologies
- Further training and certifications are actively promoted and supported
