Sales Support Officer 100% (m/f/d)

What is my role?

• As the central contact person, you competently and service-orientedly support our customers - whether by phone or email

• You create customised offers, enter orders into the system and accompany the entire process until successful completion

• The organisation of customer appointments and the deployment planning with service technicians are in your hands - you always keep an overview

• You carefully update customer data and ensure that all processes are documented without gaps

• In close coordination with the field service, you support colleagues in the preparation and follow-up of their customer assignments

• In case of complaints, you find pragmatic solutions and make an important contribution to customer satisfaction

• You independently take care of administrative tasks such as invoicing, correspondence and the organisation of everyday office life

• You quickly familiarise yourself with new systems and workflows and proactively bring in suggestions for improvement

• Teamwork is close to your heart - you communicate transparently and promote a pleasant working atmosphere

What do I need to be successful?

• You have successfully completed a vocational training with a federal certificate of competence and enjoy working with people

• You are characterised by a high level of commitment and a strong awareness of quality

• You appear confident and skilful in direct communication with customers

• You hold a valid category B driving licence and can provide a clean criminal record

What are my benefits?

• A well-coordinated team that stands up for each other and supports each other in every situation

• Predictable work-life balance through a regulated 40-hour week with flexible working time models thanks to annual working time regulation

• At least 5 weeks of holiday annually for your personal relaxation

• Shared experiences such as summer party, mini-golf tournament and Christmas dinner strengthen team cohesion

• Appreciative corporate culture with a family character, where every employee counts

• Special recognition of your loyalty through anniversary gifts - you choose between a cash bonus or additional days off

• Full coverage of costs for your professional training and development opportunities

• Discounted family and group day tickets for your leisure activities

• Transparent communication at eye level - direct, uncomplicated and respectful

• Well-located sites with excellent transport connections

• Free parking spaces directly at the company building

What distinguishes the company?

Our client is an established technology company based in Central Switzerland, characterised by innovation and customer proximity. The company combines technical know-how with a strong service ethos and places great value on long-term customer relationships.

Languages
German: C2 - native level

Work location
Lucerne

Vacancy number
VA-32U-V99