Prime21
Zürich
Senior Support Engineer 80-100%
- 13 November 2026
- 80 – 100%
- Permanent position
- Zürich
About the job
Would you like to solve challenging support issues and help shape the reliable operation of IT services? For our client in the IT services sector in the Zurich region, we are looking for you as a Senior Support Engineer with a workload of 80 to 100 percent. In this role, you support users and handle technical concerns from analysis to resolution. You bring your expertise into a versatile IT environment and help identify recurring problems and improve processes. You can expect varied tasks and space to develop suitable solutions. Would you like to take the next step in a senior support role? We look forward to your application and will accompany you through the placement process.
Your Tasks
- You analyse technical support requests and develop appropriate solutions.
- You assist users with technical problems.
- You investigate faults and narrow down their causes.
- You handle support cases from intake to resolution.
- You document concerns, analyses and solutions in a comprehensible manner.
- You escalate complex cases to the responsible specialist departments.
- You support the reliable operation of IT services.
- You contribute recurring problems and suggestions for improvement to the support processes.
Our Requirements
- You have solid experience in IT support.
- You bring seniority and confidence in handling technical support issues.
- You analyse technical problems in a structured way and develop solutions.
- You communicate clearly and understandably with different contacts.
- You act in a service- and solution-oriented manner.
- You work independently and take responsibility for your cases.
- You remain careful and focused even with complex or urgent concerns.
- You are willing to work a workload of 80 to 100 percent.
Your Prospects
- You can expect a versatile senior support role in the IT services sector.
- The position offers challenging technical tasks.
- You receive scope for creativity in finding solutions.
- You can expect short decision-making paths and a collegial team culture.
