Customer Service Team Leader 80 - 100% (m/f/d)

What is my role?

You will take over the deployment planning and coordination of employees in telephony and lead a team of around 7-10 employees. In addition, you are responsible for the onboarding, qualification and coaching of the team and ensure a smooth running of day-to-day business. About 30% of your working time you are actively on the phone yourself and handle customer enquiries. Additionally, you check the quality of the services provided and implement targeted measures for improvement.

What do I need to be successful?

• Completed commercial training (E-profile) or comparable training with professional experience

• Strong customer and service orientation

• Independent, solution-oriented and reliable way of working

• Strong communication skills, diplomatic and assertive

• Several years of experience in leading employees

• Empathetic interaction with employees as well as the ability to recognise and promote their strengths

• Confident German in spoken and written form; foreign language skills are an advantage

What are my benefits?

• Progressive working conditions

• Excellent social benefits

• A respectful, collegial team and environment

What distinguishes the company?

Our dynamic client is an association that advocates for the interests of its members.

Languages
German: C1 - Business fluent

Workplace
Zurich

Vacancy number
VA-RGN-X7A