Bern
IT Support Engineer (m/f/d)
- 11 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- Bern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in personnel recruitment and career planning.
IT Support Engineer (m/f/d)
Are you looking for an IT service provider that covers the entire lifecycle? Our Rocken partner specialises in hybrid cloud solutions, modern workplace concepts, and comprehensive IT security services. From consulting and design to setup, operation, and maintenance – holistic thinking and action are key here. The company supports demanding clients with customised infrastructure and collaboration solutions. Commitment, flexibility, and quality characterise teamwork. The culture is driven by a passion for IT and a clear focus on genuine added value for customers. Ready to become part of a dynamic environment that implements IT solutions with heart and mind? Then our Rocken partner looks forward to your application.Role:
As an IT Support Engineer (m/f/d), you are the central point of contact for our users. You take care of technical issues, resolve faults efficiently, and support the daily use of modern IT systems. You combine support expertise, initiative, and a strong service mindset.
Responsibilities:
You receive support requests and handle them efficiently via ticketing, telephone, and remote support.
You perform fault analysis and resolve issues at the client and application level.
You assist with the administration of Microsoft 365, Windows 11, and Microsoft Entra.
You document solutions and continuously develop our support documentation.
You actively contribute to improving IT services, processes, and the user experience.
Qualifications:
You have completed an IT education, for example as an EFZ computer scientist or EFZ ICT specialist.
You have practical experience in IT service desk, user support, or a comparable support function.
You are familiar with Microsoft 365, Windows, Entra ID, Active Directory, and basic network technologies.
You possess strong problem-solving skills, work independently, and approach tasks solution-oriented.
You communicate confidently in German and have good English skills; French is a plus.
Benefits:
- Flexible working hours
- Market- and performance-based salaries
- Attractive training and development opportunities
- Interesting and varied tasks/projects
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Bern
Contact
Dani Camoes,
+41443852126
