Rocken�
Winterthur
Junior System Engineer in the Service Sector (m/f/d)
- 17 August 2026
- 100%
- Permanent position
- German (Native language), English (Intermediate)
- Winterthur
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Junior System Engineer in the Service Sector (m/f/d)
Are you looking for an IT environment where your expertise really counts? Our Rocken partner offers IT services and managed solutions for demanding customers. This involves business-critical systems, professional service management, and customised solutions – without compromising on security. The scope of work includes consulting, cloud management, and IT operations with a clear focus on customer proximity and technical excellence. Modular, proven concepts are implemented independently of manufacturers. Short paths, direct communication, and genuine responsibility characterise the daily work routine. In a manageable team, you make a big impact and work on projects that really matter. Ready to create IT solutions with added value in a dynamic environment? Our Rocken partner offers you exactly this opportunity.Role:
In this role, you take on 1st and 2nd level support and ensure that users receive quick and competent assistance. You analyse incoming requests, solve problems independently, or forward them in a structured manner to the next level. You keep track of your tickets, document thoroughly, and thus contribute to an efficient support process. As a junior, you continuously expand your expertise and learn through direct interaction with various systems and issues. Through your commitment, you make a tangible contribution to a stable and user-friendly IT environment.
Responsibilities:
- You support our customers by phone and via the ticketing system in 1st and 2nd level support
- In this role, you analyse requests in a structured way and contribute to sustainable improvements with the Kaizen principle
- You manage modern cloud, on-premise, and hybrid environments such as M365, Windows Server, network, and VoIP
- In this role, you take ownership and maintain an overview of recurring problems
- You ensure that recurring disruptions are sustainably and definitively eliminated
Qualifications:
- You have completed IT training in system technology or have comparable solid professional experience
- You have a genuine passion for IT and possess broad technical understanding in networking, Windows Server/endpoints, and Microsoft 365
- You naturally work precisely and enjoy optimising processes through methodical approaches
- You are characterised by a service-oriented mindset, take responsibility, and enjoy contact with demanding customers
- You communicate fluently in German at native level and have good English skills
- Ideally, you hold a category B driving licence
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Winterthur
Contact
Buse Aslanvuran,
+41443852138
