Customer Support Specialist (m/f/d)

Are you looking for a responsible role in customer contact where sensitivity, communication skills, and solution orientation are required? For our client, we are looking immediately or by arrangement for an empathetic and assertive personality for debt collection management.

Your tasks with our client:

• Customer advice: You are the first point of contact for customers with outstanding debts and competently assist them by phone in inbound and outbound calls.

• Finding solutions: You analyse the causes of payment arrears and work out individual, sustainable solutions together with the customers.

• Payment agreements: You negotiate suitable payment plans and actively support customers in stabilising their financial situation.

• Service excellence: You always answer general customer concerns professionally, solution-oriented, and with a high level of service awareness.

• Administration: You document customer conversations precisely in the system and contribute to efficient case processing.

• Education: Completed commercial basic training (EFZ) or a comparable education/qualification.

• Languages: Fluent German as well as very good French skills in spoken and written form (mandatory). Additional languages are an advantage.

• Competences: Strong enjoyment of telephone customer contact, negotiation skills, and communication talent.

• Soft skills: High service orientation, empathy, and the ability to act confidently and calmly even in demanding situations.

• IT skills: Confident handling of common MS Office applications and a high digital affinity.

You can expect a dynamic working environment, modern infrastructure, and thorough induction into a motivated team.

Are you interested? Then we look forward to receiving your complete application documents (CV, references, diplomas).