Luzern
IT Support Specialist (m/f/d)
- 27 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Luzern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in personnel recruitment and career planning.
IT Support Specialist (m/f/d)
Do you want to really get started in retail? Our Rocken partner is a dynamic trading company with a wide range of products - from fashion to furniture to food. The business model is based on attractive prices and a versatile product range for everyday needs. Your responsibilities include purchasing, assortment planning and supplier management. You optimise product availability, negotiate terms and ensure that the offer is continuously developed. You work closely with various departments. Flat hierarchies and short decision-making paths characterise the collaboration. Personal responsibility and entrepreneurial thinking are expressly desired. Are you ready to contribute your expertise in retail? Then our Rocken partner looks forward to your application!Responsibilities:
You are the first point of contact for colleagues with everyday IT questions and technical problems.
You analyse error patterns, find suitable solutions and forward more complex cases appropriately.
You ensure comprehensible entries and a clean knowledge base within the support platform.
You take care of notebooks, peripheral devices, software and user environments and support their introduction.
You contribute to internal IT projects and develop the workplace service further together with the team.
Qualifications:
You have IT training or comparable professional experience in user and workplace support.
You work confidently with Windows clients, Microsoft 365 and cloud-based workplace services.
You are familiar with modern helpdesk processes and ideally have already worked with ITIL-oriented procedures.
You bring basic knowledge of TCP/IP, WLAN, DNS or similar network components.
You convince through service orientation, communication skills, initiative and enjoyment of direct contact with users.
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Lucerne
Contact
Gaël Altmann,
+41443852183
