Bern
IT Support Engineer (m/f/d)
- 16 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Bern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Support Engineer (m/f/d)
Are you looking for an IT service provider that covers the entire lifecycle? Our Rocken partner specialises in hybrid cloud solutions, modern workplace concepts, and comprehensive IT security services. From consulting and design to setup, operation, and maintenance – holistic thinking and action are key here. The company supports demanding clients with customised infrastructure and collaboration solutions. Commitment, flexibility, and quality characterise teamwork. The culture is driven by a passion for IT and a clear focus on genuine added value for customers. Ready to become part of a dynamic environment that implements IT solutions with heart and mind? Then our Rocken partner looks forward to your application.Role:
In this role as a service desk agent, you support IT operations and help ensure that the IT world runs smoothly for users. You receive requests, get to the bottom of problems, and contribute with your efforts to stable IT services. You use your enthusiasm for technology to clarify concerns understandably and accompany suitable solutions. As a junior, you build your knowledge step by step and continuously develop yourself in the service desk. With your commitment, you help make the IT world a little better every day.
Responsibilities:
You handle requests and incidents in 1st-level support by phone, remotely, or via the ticket system and approach them in a structured manner
In this role, you maintain and expand the knowledge base so that clever solutions are always readily available
As an IT Support Engineer, you assist customers in setting up and managing Windows clients, M365, and Entra ID
You are familiar with ITIL processes and bring fresh ideas to continuously improve services
In this role, your commitment and clear communication contribute to a positive customer experience
Qualifications:
You have completed basic IT training (e.g. ICT specialist EFZ or IT specialist EFZ platform development)
You have several years of experience in service and helpdesk as well as 1st level support
You are well versed in Windows clients, M365, Entra ID, and networks
You approach problems in a structured and analytical manner as a troubleshooter
You have very good (Swiss) German skills and solid English skills
You are service-oriented, show team spirit, and are very reliable
Benefits:
- Flexible working hours
- Market- and performance-based salaries
- Attractive training and development opportunities
- Interesting and varied tasks/projects
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Bern
Contact
Marco Alvarado,
+41443852147
