COOP
Basel
Head of IT Service Centre
- 15 September 2026
- 100%
- Permanent position
- German (Fluent), French (Fluent)
About the job
Experience the enthusiasm for the technological future at Coop in IT. Join us on the path to the digital world and become part of an inspiring team that shares your passion for IT and technology. Start your career with us and shape your own future.
Head of IT Service Centre
Responsibilities
- Leadership and further development of the IT Service Centre division across four regions of Switzerland with around 150 employees
- Ensuring stable operation of IT systems as well as overall responsibility for the support organisation in 1st and 2nd level support
- Planning, execution and monitoring of IT projects in collaboration with internal teams and external providers
- Coordination with sales and logistics regions as well as external service providers
- Responsibility for account management towards subsidiaries and divisions, operation and further development of the Setup Centre, as well as co-design and implementation of ITSM processes
Requirements
- Completed studies in computer science, business informatics or a comparable qualification
- Several years of professional experience in a comparable leadership position, preferably in a medium-sized to large company
- Proven experience in managing and leading complex IT projects
- Comprehensive understanding of modern IT systems and networks, cloud technologies and cybersecurity
- Very good German and French skills; English and Italian skills are an advantage; willingness to travel within Switzerland and driving licence category B
- Benefits: Discount on the ITS Coop Travel travel offer, up to 20% discount on various insurance services, up to 20% discount in all Coop Group formats, Reka-Card: discount on purchase
- Employment conditions: Pension fund: 2/3 paid by Coop, attractive employment conditions and certified pay equality
- Working hours: 6 weeks holiday, flexible working time models
- Further training: Over 600 internal training courses, support for external education and training
- Sustainability: Commitment to people, animals and nature with over 400 actions
- Communication: internal app for employees
- Health: Update-Fitness: CHF 200 discount on annual subscription, free participation in various company runs
Your contact person
of the Coop Cooperative
Anne Marchon
HR Marketing
