Bern
IT Service Desk Specialist (m/f/d)
- 11 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- Bern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Service Desk Specialist (m/f/d)
Are you looking for an IT service provider that covers the entire lifecycle? Our Rocken partner specialises in hybrid cloud solutions, modern workplace concepts, and comprehensive IT security services. From consulting and design to setup, operation, and maintenance – holistic thinking and action are key here. The company serves demanding clients with customised infrastructure and collaboration solutions. Commitment, flexibility, and quality characterise teamwork. The culture is driven by a passion for IT and a clear focus on genuine added value for customers. Ready to become part of a dynamic environment that implements IT solutions with heart and mind? Then our Rocken partner looks forward to your application.Role:
In this role, you are the first point of contact for IT enquiries and ensure that customers receive quick and reliable support. You combine technical know-how, troubleshooting, and customer orientation, actively contributing to a smooth IT daily routine.
Responsibilities:
You support users with IT disruptions and service requests via phone, remote access, or ticket system.
You analyse errors related to Windows, Microsoft 365, and Entra ID and find suitable solutions.
You document solutions and keep the knowledge base continuously up to date.
You work according to ITIL processes and assist in optimising support workflows.
Your service orientation and communication ensure high customer satisfaction.
Qualifications:
You have completed an IT education, e.g. IT specialist EFZ platform development or ICT specialist EFZ.
You bring experience in 1st level support, service desk, or helpdesk.
You have good knowledge of Windows clients, Microsoft 365, Entra ID, and networks.
You work structured, think analytically, and solve technical problems independently.
You speak very good German, have good English skills, and ideally knowledge of French.
Benefits:
- Flexible working hours
- Market- and performance-based salaries
- Attractive training and development opportunities
- Interesting and varied tasks/projects
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Bern
Contact
Dani Camoes,
+41443852126
