Universitätsklinik Balgrist
Zürich
ICT Service Desk Specialist (m/f/d) 100 %
- 04 August 2026
- 100%
- Permanent position
- German (Fluent), English (Intermediate)
About the job
The Balgrist University Hospital is one of the leading orthopaedic university hospitals in Europe. With around 2,000 employees and a high degree of digitalisation, our ICT supports medical care, research and administration on a daily basis. To ensure that our employees can work reliably at all times, the ICT Service Desk forms the central point of contact for all ICT services.
To strengthen our team, we are looking for a committed individual to start immediately or by arrangement as
Next steps
To strengthen our team, we are looking for a committed individual to start immediately or by arrangement as
ICT Service Desk Specialist (m/f/d) 100 %
Your tasks
As a member of our Service Desk team, you are the central contact person for our employees and, together with the ICT specialist teams, ensure smooth ICT operations. Your tasks include in particular:
- First point of contact (Single Point of Contact) for all ICT concerns of our employees
- Analysis, prioritisation and processing of incidents, service requests and user enquiries
- First-level support for: workplace and infrastructure services, medical information systems, administrative business applications, research and analytics platforms
- Coordination of ticket processing with the various ICT specialist departments and external partners
- Implementation of standardised identity and access management processes (entries, changes, exits and authorisations)
- Advising users on the use of our ICT services
- Maintenance of the knowledge database and participation in the continuous improvement of our service processes
- Participation in ICT projects, rollouts and the introduction of new ICT services
Your profile
- Completed ICT training EFZ or equivalent qualification
- Several years of professional experience in ICT service desk or ICT support
- Broad technical understanding of modern workplace and Microsoft environments
- Experience with IT service management (ITIL) and ticketing systems is an advantage
- Enjoy working with people as well as strong customer and service orientation
- Analytical, structured and solution-oriented way of working
- Very good German skills as well as good English skills
- Experience in healthcare is an advantage but not a requirement
Our offer
- A varied activity with insight into all ICT areas of a modern university hospital
- Collaboration in one of the most digitally advanced clinics in Switzerland
- Close cooperation with specialists from the areas of infrastructure, medical systems, administrative systems and research
- Modern ICT landscape with diverse technologies and exciting digitalisation projects
- Contemporary employment conditions as well as above-average support for further education and training
- 50% travel discount on the ZVV bonus pass or annual contribution to a general subscription
- Free day off on your birthday
- 20% discount at Balgrist Pharmacy AG
- Workplace in an attractive location in Zurich with very good public transport connections
Next steps
For further information, Robert Parolini, Team Leader ICT Servicedesk & Support, will be happy to assist you by email at: robert.parolini@balgrist.ch.
We look forward to receiving your online application.
We look forward to receiving your online application.
