Zürich
Microsoft 365 Supporter (m/f/d)
- 13 August 2026
- 80 – 100%
- Permanent position
- CHF 68 000 - 80 000 /year
- German (Fluent)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Microsoft 365 Supporter (m/f/d)
Salary - CHF68,000 - 80,000How do you combine first-class IT support with genuine friendliness? Our Rocken partner combines technical know-how with personal care and even runs their own café, where customers receive not only IT solutions but also excellent coffee. The company offers comprehensive IT services - from support and remote maintenance to customised solutions. The focus is always on direct, straightforward contact with customers. The team places great value on personal relationships and a friendly approach to one another. Here, people work who not only master IT but also convey it in a human way. Are you ready to become part of a team that combines IT expertise with real character? Then our Rocken partner looks forward to your application.
Role:
You support our customers in daily IT operations and are the first point of contact for technical questions and issues. You handle support requests related to Microsoft 365, Windows and hardware, solve problems independently and ensure correct escalation to 2nd level support in more complex cases.
Responsibilities:
Handling of 1st-level support requests via remote and telephone
Support for Microsoft 365, Windows and hardware
Analysis and resolution of everyday IT issues
Triage and forwarding of more complex requests to 2nd level
Ensuring short response times and high service quality
Documentation and follow-up of support cases
Qualifications:
Training in IT EFZ or equivalent
Experience in 1st-level support
Good knowledge of Windows and Microsoft 365
Strong customer and service orientation
Independent and solution-oriented working style
Team player with willingness to seek support when needed
Very good German skills and good understanding of Swiss German
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Marco Alvarado,
+41443852147
