Zürich
ERP Support Specialist Abacus / Customer Service (m/f/d)
- 05 October 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 8001 Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
ERP Support Specialist Abacus / Customer Service (m/f/d)
Digitalisation is no longer a buzzword – it is everyday life. Our Rocken partner specialises in business software solutions and supports companies in automating their processes and making them future-proof. As an experienced provider with comprehensive know-how in ERP systems, performance management, and digital transformation, the company serves clients from various industries – from fiduciary services to construction, energy, and real estate. The scope of activities includes consulting, implementation, and support of customised software solutions. Close collaboration with customers is the focus to precisely meet individual requirements. Pragmatic work, technical excellence, and a clear view for practical solutions characterise the daily work. If you enjoy accompanying companies on their journey into the digital future, you will find exciting prospects with the Rocken partner here.Responsibilities:
Supporting the support team in competent customer advice
Solution-oriented handling of customer enquiries by phone or email
Coordination and content support of internal specialist departments on technical issues, licence adjustments, change requests, and updates
Documentation of customer interactions in the ticket system
Creation and maintenance of training materials for customer support
Proactive planning and coordination of information and resources for the implementation of change requests and support enquiries
Participation in internal training and customer training sessions
Qualifications:
Completed commercial training or comparable qualification
Experience in customer support, ideally with Abacus or comparable ERP software
Affinity for accounting, IT/software, and business processes
Strong customer orientation with polished manners
Very good German and English skills, additional languages are an advantage
Benefits:
- Coaching and mentoring
- Flexible working hours
- Numerous employee events
- Market- and performance-based salaries
- Attractive training and development opportunities
- Interesting and varied tasks/projects
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Zurich
Contact
Diego Barth,
+41443852145
