yellowshark
Liestal
Employee 2nd Level IT Support (m/f/d)
- 11 September 2026
- 100%
- Permanent position
- CHF 60 000 - 70 000 /year
- German (Fluent), French (Fluent)
- Liestal
About the job
yellowshark AG stands for first-class personnel consulting and a strong network throughout the entire German-speaking part of Switzerland. With solid expertise, personal commitment, and a high standard of quality, our specialised consultants bring the right talents together with the suitable companies.
Discover exciting career opportunities, benefit from our extensive network, and find prospects that not only fit today but also open up new possibilities in the long term.
- You analyse complex customer enquiries and complaints in 2nd level support in a solution-oriented manner and find appropriate answers.
- In case of problems, you proceed in a structured way and initiate suitable measures for sustainable problem resolution.
- You professionally accompany demanding cases in 1st level support and assist in finding solutions.
- For clarifications, you coordinate with internal interfaces such as technology, service planning, sales, logistics, or billing.
- You carefully document customer cases, solutions, and follow-up activities in the relevant systems.
- You recognise recurring problems early and actively contribute to process and quality improvements.
- You continuously maintain and develop knowledge articles, checklists, and internal aids.
- Experience in customer support, IT support, or a service-oriented role characterises you.
- Good product, process, and system knowledge is an advantage; alternatively, you are motivated to acquire these quickly.
- You are confident in handling ERP/CRM systems, ticketing tools, and Microsoft Office applications.
- Strong analytical skills and a structured way of working are among your strengths.
- You communicate confidently and fluently in German and French – both orally and in writing.
Additionally, you can benefit from further advantages:
- Company canteen
- Job ticket (TNW subscription)
- Free parking spaces
- Discounts on the product range
- and much more
Discover exciting career opportunities, benefit from our extensive network, and find prospects that not only fit today but also open up new possibilities in the long term.
Tasks
- You receive customer enquiries by phone, e-mail, or other defined contact channels and process them.- You analyse complex customer enquiries and complaints in 2nd level support in a solution-oriented manner and find appropriate answers.
- In case of problems, you proceed in a structured way and initiate suitable measures for sustainable problem resolution.
- You professionally accompany demanding cases in 1st level support and assist in finding solutions.
- For clarifications, you coordinate with internal interfaces such as technology, service planning, sales, logistics, or billing.
- You carefully document customer cases, solutions, and follow-up activities in the relevant systems.
- You recognise recurring problems early and actively contribute to process and quality improvements.
- You continuously maintain and develop knowledge articles, checklists, and internal aids.
Profile
- You have completed IT, technical, or comparable training.- Experience in customer support, IT support, or a service-oriented role characterises you.
- Good product, process, and system knowledge is an advantage; alternatively, you are motivated to acquire these quickly.
- You are confident in handling ERP/CRM systems, ticketing tools, and Microsoft Office applications.
- Strong analytical skills and a structured way of working are among your strengths.
- You communicate confidently and fluently in German and French – both orally and in writing.
Additional Information
Our client has a flat hierarchy and places great value on a familiar and pleasant working atmosphere. There is a culture of addressing each other informally up to the top management level. Thanks to our values, we can count on many long-standing colleagues. You will become part of an experienced and well-coordinated team that supports you in your exciting role.Additionally, you can benefit from further advantages:
- Company canteen
- Job ticket (TNW subscription)
- Free parking spaces
- Discounts on the product range
- and much more
