Business Analyst IAM

Location: Geneva · Contract: Permanent · Assignment: long term · Rate: 100% · Start: as soon as possible

For one of our clients based in Geneva, we are looking for an experienced Business Analyst IAM.

Context

Within the team responsible for access control to digital services, the Business Analyst IAM will manage a portfolio of projects to evolve the IAM service offering, provided to more than a thousand applications and several hundred thousand users, as part of an ambitious multi-year programme.

The developments will mainly concern IAM services enabling the creation of accounts, then identifying, authenticating and managing access for all users:

• Evolution of internal applications for account and access management

• UX and flows for authentication and authorisation

• Data feed flows for directories, accounts and authorisations

• Development of online digital services and reduction of redundant data entry

• Integration of external identity providers (IdP)

Your missions

• Analyse and model business and user activities, elicit functional and non-functional requirements, with particular attention to those concerning information security and regulatory compliance

• Write functional specifications based on use cases (user stories, business rules, screen mock-ups, etc.)

• Choose and implement business analysis methods adapted to each situation, taking into account the large number of users: collection and analysis of usage data, design and analysis of surveys, design and facilitation of workshops with various stakeholders

• Develop and oversee change management and communication plans

• Contribute to the writing of information, descriptions and documentation

• Design and execute tests using appropriate tools and techniques, in compliance with agreed standards

• Report and promote improvement opportunities

Education

• University Master’s degree in computer science, EPF/HES engineering diploma, federal diploma or equivalent training

Essential skills

• Ability to collect, analyse and interpret qualitative and quantitative data

• Ability to conduct requirements gathering workshops

• Ability to assess and explain user needs in terms of information or functionalities

• Ability to defend the interests and concerns of users with IT or security experts, and vice versa

• Ability to break down and write functional requirements in all their forms (mock-ups, scenarios, rules, etc.) for implementation in a project

• Ability to develop and implement a testing strategy and plan

Desirable skills

• Good knowledge of and interest in digital technology and information security from the users’ perspective

• Knowledge of domain or business process modelling using BPMN or ArchiMate notation

• Mastery of user experience (UX) concepts applied internally within a company: employee experience (EX) or customer experience (CX)

• Knowledge of internal communication, product communication and change management communication concepts

• Experience with a tool for defining and executing test plans (e.g. ALM, Xray)