Zürich
Support Specialist - Microsoft 365, Azure (m/f/d)
- 03 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Support Specialist - Microsoft 365, Azure (m/f/d)
How do you react when IT fails? Our Rocken partner ensures that this question never even arises for their customers. As a specialised service provider, they support companies with proactive, smart managed services - from server infrastructures to cloud solutions and cyber security. The motto: prevent problems rather than fix them. Here, IT is not only managed but strategically developed further. The team works solution-oriented, measurably, and with clear service promises. Sustainability and technological innovation are firmly part of the company philosophy. If you want to contribute your expertise in an environment that truly lives reliability and offers customers demonstrable added value, you are in the right place. Ready to rethink IT service? Then talk to us about your future with the Rocken partner.Responsibilities:
Proactive handling of system alerts and incidents for SME customers via Ninja RMM in close coordination with service & support coordinators
Direct customer contact during escalations, both by phone and in writing
Technical responsibility for a defined area within the operations team as well as coordination with engineering and operations colleagues
Analysis and optimisation of internal processes for more efficient incident handling
Creation and maintenance of process and knowledge documentation to ensure quality
Qualifications:
Professional experience in IT operations or IT support, preferably in an IT service environment
Completed training in system technology or IT support
Experience with RMM/monitoring systems
Solid knowledge of Microsoft 365, Azure and Modern Workplace
Practical experience with Windows Server (on-premise and hybrid)
Very good German skills (C1) and good English skills (B1)
Benefits:
- Flexible working hours
- Attractive pension and insurance benefits
- Numerous employee events
- Above-average holidays and days off
- Contribution to or coverage of public transport subscriptions
- Attractive training and development opportunities
- Family-friendly employment conditions, childcare
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Redon Hoxha,
+41443852143
