Universitätsklinik Balgrist
Zürich
Employee in Patient Service and Administration (m/f/d) 80-100 %
- 09 November 2026
- 80 – 100%
- Permanent position
- German (Fluent)
About the job
Welcome to Balgrist Tec AG - the leading centre of expertise for orthopaedic aids and medical supplies retail in Zurich. As a subsidiary of the Balgrist University Hospital, we combine artisanal precision with state-of-the-art medicine.
The mobility and quality of life of our patients are at the heart of what we do. You are the first point of contact at Balgrist Tec: With your friendly manner, you give our patients a good feeling while ensuring professional administrative support.
Next steps
The mobility and quality of life of our patients are at the heart of what we do. You are the first point of contact at Balgrist Tec: With your friendly manner, you give our patients a good feeling while ensuring professional administrative support.
Employee in Patient Service and Administration (m/f/d) 80-100 %
Your area of responsibility
- First point of contact: At reception and on the phone, you greet our patients warmly and professionally. You take care of data entry, appointment coordination, and management of the electronic patient record.
- Aids service: You handle the rental of aids (walkers, wheelchairs) from contract creation through handover/return to invoicing.
- Administration: You manage the administrative processing of supplies by preparing cost estimates, liaising with cost bearers, coordinating orders and appointments, and invoicing completed supplies.
- Hub function: You are the primary contact for patients and cost bearers and work closely with staff from the business areas (shoe technology, orthopaedic technology, and rehabilitation technology). You ensure forward-looking appointment planning in the agendas of the business areas.
- Process support: Additionally, you actively support master data maintenance and document your processes to ensure smooth mutual deputising within the team.
Your profile
- Education: Successfully completed commercial basic training.
- Experience: Ideally, you bring experience in patient service as well as in administrative processing with cost bearers (health insurance, disability insurance, and accident insurance).
- IT & languages: You communicate confidently in German (any additional language is a plus) and are proficient in using ERP systems and MS Office.
- Personality: You are characterised by empathy, resilience, and a strong service orientation. You enjoy daily patient contact.
Your benefits
- Meaningful environment: You can expect a varied position in a renowned, future-oriented company within a university setting.
- Variety: You experience the perfect balance of direct customer contact, coordination of various interfaces, and demanding administration.
- Attractive employment conditions: These include, among other things, a 50% travel discount on the ZVV bonus pass or an annual contribution to a GA, a paid day off in your birthday month, discounted meals in the staff restaurant, various shopping discounts, and a supplementary pension fund solution.
Next steps
For further information, Eva Wende (eva.wende@balgrist.ch) will be happy to assist you. Details about the future employer can be found here: Balgrist Tec AG
Have we piqued your interest? Please send your complete application documents via the "apply online" link in the advertisement. We look forward to getting to know you!
Have we piqued your interest? Please send your complete application documents via the "apply online" link in the advertisement. We look forward to getting to know you!
