Basel
IT Support Engineer (m/f/d)
- 20 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Basel
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Support Engineer (m/f/d)
Our partner is one of the leading medical institutions in Switzerland and offers state-of-the-art patient care based on the latest scientific findings. Through close cooperation with renowned universities and life science companies, the organisation ensures innovative treatment concepts and excellence in research and teaching. With the Strategy 2025, the company pursues clear goals to meet future challenges and to further develop medical care. With over 7,200 employees, our partner offers a modern infrastructure for excellent healthcare and research.
Role:
In this role, you ensure professional 1st-level support for client systems, end devices, and IT workplaces of employees on site. You independently analyse, diagnose, and resolve hardware and software faults, install, configure, and maintain hardware and software, and support technical relocations and workplace changes. You also document support requests and solutions accurately and escalate complex faults to the responsible 2nd-level support teams. Furthermore, you manage the ICT warehouse and actively participate in IT rollouts as well as other infrastructure and digitalisation projects. With your completed training in the ICT field, sound support knowledge, high service orientation, and a structured, independent, and solution-oriented working style, you contribute significantly to smooth IT operations.
Responsibilities:
You ensure professional 1st Level Support for clients, end devices, and IT workplaces
You independently analyse and resolve hardware and software faults
You also take on installation, configuration, and maintenance as well as technical relocations and workplace changes
You document support cases and escalate complex faults to the 2nd-Level Support
You actively support IT rollouts and digitalisation projects and manage the ICT warehouse
Qualifications:
You have completed training as an ICT specialist EFZ, ICT technician or a comparable qualification.
You bring sound experience in ICT support and good knowledge of clients and IT infrastructures
Your customer and service orientation as well as your professional appearance distinguish you
You have excellent written and spoken German skills
Benefits:
- Attractive benefits in case of illness or accident
- Flexible working hours
- Good transport connections and accessibility
- Sporting activities
- Market- and performance-based salaries
- Attractive training and development opportunities
- Comfortable office with modern infrastructure
- Open corporate culture
- Family-friendly employment conditions, childcare
- Interesting and varied activities/projects
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Basel
Contact
Elena Walker,
+41443852884
