Gossau
ICT Application Support Specialist (m/f/d)
- 09 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Gossau
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
ICT Application Support Specialist (m/f/d)
Digital processes for social insurances – does that sound like administration? Far from it. Our Rocken partner develops innovative specialist and end-customer applications as a specialised IT centre, shaping the digital switch of the future. Web-based portals, automated services, and integrated overall systems are created here for a demanding clientele from the public sector. The field of activity combines legal compliance with technical innovation – an exciting balancing act between precision and creativity. Tailor-made solutions are developed together with clients and accompanied until secure operation. The collaboration is characterised by genuine customer orientation and the aim to sustainably optimise processes. Clear structures meet creative freedom, teamwork meets personal responsibility. Are you ready to help shape digital solutions with social relevance? Then our Rocken partner looks forward to your application.Role:
A stable and efficient IT forms the basis for modern business processes. In a technically demanding environment, you will find a versatile support function where you not only handle disruptions but actively contribute to the further development of internal IT services. You can expect a collegial team, short communication paths, and the opportunity to apply your technical know-how to varied tasks.
In this role, you take on an important position within application support. You analyse more complex disruptions, systematically familiarise yourself with technical contexts, and ensure a high availability of the supported applications together with internal specialists. At the same time, you bring your experience in optimising support processes and in various IT projects.
Responsibilities:
Handling and sustainable resolution of complex disruptions and support requests in the 2nd-level environment
Technical analysis of application problems and systematic narrowing down of error causes
Coordination of incidents and problem cases across various specialist and IT teams
Support in optimising support workflows, standards, and internal processes
Preparation of technical solutions and maintenance of documentation as well as knowledge articles
Participation in the introduction, further development, and support of IT solutions and projects
Qualifications:
Completed training in computer science or a comparable technical qualification
Several years of experience in application support or a comparable technical support function
Good knowledge of software applications and experience with analysing complex fault patterns
Good to very good SQL skills for queries, analyses, and technical troubleshooting
Analytical and solution-oriented personality with a structured, independent working style
Very good German skills; additional language skills are an advantage
Benefits:
- Home office
- Flat hierarchies
- Coaching and mentoring
- Attractive pension and insurance benefits
- Attractive training and development opportunities
- Attractive employee discounts
- Comfortable office with modern infrastructure
- Open corporate culture
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Gossau
Contact
Diego Barth,
+41443852145
