Product Quality Improvement Officer (M/F)

The Product Quality Improvement Officer's main mission is to manage and analyse issues experienced by customers at a global and cross-functional level within the company, to conduct audits of processes, products and systems internally or externally. Over a broad scope, they identify, propose and implement preventive and improvement actions at the product and quality process levels throughout the lifecycle (from design to customer service). They lead cross-functional quality projects (product quality, quality improvement, complaints, etc.).

In line with the company’s strategic objectives and the requirements of the Patek Philippe hallmark, they define and deploy Quality standards for the company throughout the product lifecycle.

• Identify, consolidate and prioritise quality issues by capitalising on the customer complaint database, internal problems and service centres.
• Lead cross-functional projects and coordinate teams to meet Quality objectives across the company.
• Identify challenges experienced by customers and manage the Product Quality indicators in place with the team for reporting to management.
• Define and implement corrective and preventive actions and ensure follow-up of action plans throughout the lifecycle.
• Prepare Quality reviews and Quality events in partnership with the Managers of entities concerned with Product Quality.
• Conduct process, product, system, supplier (and/or service centre) audits related to the projects they manage.
• Develop, propose and justify indicators to optimise Product Quality.
• Lead cross-functional meetings bringing together internal and external stakeholders around product quality.

• HES engineer or technician with a Quality orientation.
• 5 to 10 years of experience in a similar position within a Quality Department, ideally in the watchmaking industry.
• Good knowledge of watch products.
• Mastery of Quality tools (DMAIC, 8D, QRQC, Pareto and cause-effect diagrams, PDCA, 5 Whys, etc.) and problem-solving.
• Good knowledge of cross-functional project management with various professions.
• Proficiency in statistical tools and office software (MS Office, especially Excel).
• Good command of English.
• Listening skills, cross-functional communication skills and meeting facilitation.
• Analytical and synthetic mind, proactive, pragmatic, results-oriented.

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