yellowshark
Grenchen
Lead Customer Service Operations (m/f)
- 02 September 2026
- 100%
- Permanent position
- CHF 105 000 - 120 000 /year
- 2540 Grenchen
About the job
We are seeking a committed leader for administrative customer service for a client, who will create an outstanding customer experience with a team. In this position, service quality, process optimisation, and team development are actively promoted, while daily operations are managed with clear priorities. The company offers flexible working models, creative freedom, and an open corporate culture with flat hierarchies.
- Ensuring efficient handling of customer enquiries with high quality
- Leading and developing around ten employees
- Identifying improvement potentials and deriving concrete measures
- Participating in projects
- Several years of leadership experience
- Experience in a similar environment is advantageous
- Strong process orientation and proactive implementation skills are important
- High customer focus and resilience in hectic situations
- Home office is possible
- Flat hierarchies and a high degree of personal responsibility
- Active participation in cross-departmental projects and initiatives
- Flexible working time models and individual training opportunities
Responsibilities
- Strengthening service orientation and personal responsibility within the team- Ensuring efficient handling of customer enquiries with high quality
- Leading and developing around ten employees
- Identifying improvement potentials and deriving concrete measures
- Participating in projects
Profile
- Successfully completed commercial training- Several years of leadership experience
- Experience in a similar environment is advantageous
- Strong process orientation and proactive implementation skills are important
- High customer focus and resilience in hectic situations
Additional Information
- Responsible leadership role in a committed service team- Home office is possible
- Flat hierarchies and a high degree of personal responsibility
- Active participation in cross-departmental projects and initiatives
- Flexible working time models and individual training opportunities
