CSS
Root / hybrid
Customer Service Centre Employee with Digital Affinity 100%
- 29 June 2026
- 100%
- Permanent position
- German (Fluent), English (Fluent)
- 6037 Root / hybrid
About the job
Our focus is on individual service for our customers, which is part of our DNA. In the Customer Service Centre, we work together to competently support our customers. At the same time, we design and maintain our digital applications to ensure a modern and seamless customer experience. Become part of our dedicated team and contribute your ideas and expertise to help shape the customer service of tomorrow and set new standards.
Customer Service Centre Employee with Digital Affinity 100%
This is what your day looks like
- At the heart: You support our customers by phone and in writing regarding our insurance offerings. You are available during our opening hours from Monday to Friday between 08:00 and 18:00.
- You answer technical questions in the areas of health insurance and non-life insurance and also assist our customers with CSS’s digital customer applications.
- In this role, you are the first point of contact for our customers and handle their concerns competently and service-oriented by phone and email.
- Additionally, you manage the chat channel and ensure consistent and professional customer communication.
- You can apply your high-quality customer communication skills especially in supporting our premium customers.
- You identify sales opportunities early and pass them on to the sales team, thus supporting the sales process.
What you bring with you
- First and foremost: You have completed basic training in customer dialogue. Training in retail or commercial fields is also welcome. Experience in customer contact is essential; experience in the insurance industry is an advantage.
- To succeed with us, you ideally already hold the qualification as an insurance intermediary VBV Profile Basic and supplementary health insurance. The non-life profile is definitely a plus.
- You enjoy telephone customer contact and demonstrate a committed and customer-oriented approach to diverse concerns.
- You are eager to learn and motivated to acquire the comprehensive knowledge required for this role. The training lasts about a year and therefore requires your long-term commitment and desire to perform the role sustainably.
- You are digitally proficient, work confidently with a notebook, and navigate complex IT systems with ease. You enthusiastically use AI – after all, it is already part of our daily lives.
- Very good German and English skills at level C are mandatory. A professional appearance in customer contact completes your profile. Additional language skills, especially French or Italian, are a plus.
CSS Insurance
6037 Root / hybrid
6037 Root / hybrid
