Customer Service Agent FR/ENG in the Banking Sector!

Are you comfortable on the phone and have knowledge of English? Do you stand out with your positive attitude and great motivation? Join a young and dynamic environment here!

About the Role

Our client, a company offering online banking services, is looking for a Customer Service Agent to support their team during a peak period. At the heart of the customer service team, you will assist customers by handling their requests via phone and the app. No specific prior training is required; your motivation and energy will make the difference and you will be trained on site!

Want to apply? Here’s how:

1. Apply to this advert! Without this, we will not receive your application.
2. Click *HERE* to take our personality test! It is mandatory so that we can process your applicationðŸ“

Tasks

• Handling customer requests via the app
• Assisting customers by phone
• Responding to customer questions by email

We are looking for

• Some initial experience in customer service
• Immediate availability
• Basic knowledge of finance (investment, platforms, etc.), an advantage
• Fluency in French and English (at least C1 level)
• Knowledge of Italian or German, a strong advantage

Our Recruitment Process

This recruitment process is managed by Academic Work and our client wishes all questions regarding the position to be addressed to Academic Work.

Our selection process is ongoing and the advert may be closed before the end of the recruitment process if we have moved to the next phase. The process includes tests which are tools to find the right talent for the right position, to promote equality, diversity and a fair process.