Zürich
Application Support Engineer (m/f/d)
- 13 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Application Support Engineer (m/f/d)
Role:
You support and develop application solutions for customers and accompany them from analysis and conception to implementation and ongoing operation. In doing so, you combine technical understanding with customer contact, support, and project work, and develop suitable solutions together with customers.
Responsibilities:
You analyse and resolve technical errors and complex malfunctions.
You develop specifications, check feasibility, and create effort estimates.
You coordinate and monitor customer support requests and take on tasks in 1st and 2nd level support.
You plan and coordinate updates and releases with customers, partners, and internal teams.
You assist with testing, documentation, as well as release and update information.
You analyse customer processes and derive requirements and suitable system solutions from them.
You plan projects, define requirements, and develop technical solutions and interfaces.
You accompany the introduction, parameterisation, and installation of solutions at the customer.
You advise customers and support them with technical questions.
You conduct user training and presentations via remote maintenance if required.
You support internal knowledge transfer and regularly take on on-call duty.
Qualifications:
You have a completed IT education, ideally at HF/FH level, and further training in project or process management.
You bring several years of experience in application support or 1st/2nd level support.
You have good knowledge of relational databases; Java knowledge is an advantage.
You have technical understanding and a good flair for parameterisation and configuration.
You work analytically, structured, and solution-oriented and keep an overview even with complex problems.
You are customer-oriented and communicative and enjoy working directly with customers.
You have very good German skills as well as good English skills; French or Italian are an advantage.
You work reliably, independently, and responsibly and bring a high level of commitment.
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Marco Alvarado,
+41443852147
