Gerlafingen
ICT Support Specialist - 1st Level Support & IT Services (m/f/d)
- 13 November 2026
- 80 – 100%
- Permanent position
- CHF 68 000 - 75 000 /year
- German (Fluent), English (Fluent)
- 4563 Gerlafingen
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
ICT Support Specialist - 1st Level Support & IT Services (m/f/d)
Salary - CHF68,000 - 75,000Rocken® specialises in recruiting talents and experts from IT consulting and software engineering. We collaborate with the most exciting Swiss IT software manufacturers and consulting firms. Concurrently, we provide a network of established companies digitally and transparently through our closed Rocken® Talent Platform.
For our partners to successfully manage their projects, a collaboration of various specialists from the fields of Agile Business Analysis, Requirements Engineering, Project Management, Software Engineering, Architecture, DevOps, and Security is required.
Are you interested in a new challenge? Then benefit as a Rocken® Talent from our broad network and have exciting jobs presented to you.
Role:
You enjoy being the first point of contact when IT is not cooperating? Whether it’s a malfunctioning printer, a new workstation, or a tricky support request – you find solutions instead of passing on problems. You appreciate direct contact with people as much as working with modern IT technology.
Responsibilities:
You take on 1st-level IT support for employees at various locations in Switzerland and ensure reliable assistance.
You receive support requests by phone and email, analyse technical problems, and develop appropriate solutions.
You install, configure, and maintain PCs, printers, and other IT workplace devices.
You manage mobile devices and support their administration via Mobile Device Management (MDM) solutions.
You independently plan and implement smaller IT projects and support the further development of the internal IT infrastructure.
You assist ERP support with technical and user-related queries.
You coordinate the procurement of IT hardware and accessories and ensure the appropriate equipment of workstations.
Qualifications:
Completed training as an IT specialist EFZ or several years of professional experience in ICT support
Practical knowledge in 1st-level support, helpdesk, and IT workplace support
Experience with PC clients, printers, and mobile devices as well as interest in Mobile Device Management
Technical understanding and enjoyment in independently analysing and solving IT problems
Communicative, service-oriented personality with pleasure in collaborating with internal and external contacts
Independent, reliable, and proactive working style as well as willingness to work at various locations in Switzerland
Good German skills in spoken and written form, French skills are an advantage
Benefits:
- Flexible working hours
- Home office
- Market- and performance-based salaries
- Attractive training and development opportunities
- Comfortable office with modern infrastructure
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Gerlafingen
Contact
Rigon Shabani,
+41443852146
