IT Support Technician - 3-Month Full-Time Assignment

About the job

Job Description

On behalf of our client, a Swiss company active in the luxury sector, we are looking for an IT Technician for a temporary assignment of approximately three months, with a desired start date from the second week of December 2026 and an expected end date at the end of March or beginning of April 2027.

You will join a small team to support employees in their daily use of IT tools. You will work primarily in a Microsoft environment, interacting with a variety of stakeholders, from production teams to management.

Main Responsibilities

• Provide on-site IT support to employees and handle incidents and service requests.
• Diagnose and resolve issues related to workstations, software, peripherals, and network connections.
• Install, configure, and maintain IT equipment in a Microsoft environment.
• Support employee onboarding and offboarding: prepare workstations, install tools, and manage access according to internal procedures.
• Explain solutions to users and train them in the use of equipment and applications.
• Document interventions and resolutions in the ticket management tool, ensuring thorough follow-up.
• Analyse complex problems methodically and involve the appropriate teams when their intervention is necessary.
• Participate in IT asset management, inventory maintenance, and equipment lifecycle tracking.
• Collaborate with local and central IT teams and regularly communicate progress on requests.
• Apply internal procedures and IT security rules.

We are looking for a candidate who meets the following criteria:

• Education in IT or equivalent professional experience.
• Proven initial experience in on-site IT support.
• Good general skills in Microsoft environments, IT hardware, software, and networks.
• Excellent diagnostic and problem-solving skills, with a logical, structured, and pragmatic approach.
• Excellent communication and interpersonal skills: listening, teaching, courtesy, and the ability to adapt your language to any type of interlocutor.
• Calm and professional attitude, including in emergencies and under pressure.
• Service-oriented, autonomous, team spirit, and ability to become operational quickly.
• Proficiency in French and professional English to communicate with international teams.
• Knowledge of IT service management (ITSM) tools is an advantage.
• Valid driving licence and availability for some travel within the canton of Vaud; a personal vehicle is not necessary.
• Availability from December 2026 for the entire duration of the assignment.