Betty Bossi
Zürich
Head of E-Commerce, 80-100%
- 27 October 2026
- 80 – 100%
- Permanent position
- German (Basic knowledge)
About the job
Do you have a knack for trends and people’s needs? Perfect, we need you! At Betty Bossi, we drive innovation in the culinary field, enabling everyone the easiest way to enjoy. That’s why we develop products and services around cooking, baking and enjoyment: foolproof recipes, culinary presentations in images and videos, print and digital media, clever kitchen and household helpers as well as innovative food products.
You think E-Commerce consistently from the sales and customer perspective and steer revenue, conversion and service quality with entrepreneurial flair? Then take responsibility for two E-Commerce platforms at Betty Bossi.
Marketing Services and CRM bring the traffic. You turn that into revenue and lead E-Commerce, fulfilment, customer service and the entire order-to-cash process.
What you can look forward to
Revenue you directly influence: You manage a central growth role where decisions immediately impact revenue, conversion and customer experience.
Broad leadership role: You lead a central area at the interface of E-Commerce, operations and service and align your team towards customer success.
Scope for impact: You actively develop structures, processes and commercial levers and create the basis for sustainable growth.
You think E-Commerce consistently from the sales and customer perspective and steer revenue, conversion and service quality with entrepreneurial flair? Then take responsibility for two E-Commerce platforms at Betty Bossi.
Marketing Services and CRM bring the traffic. You turn that into revenue and lead E-Commerce, fulfilment, customer service and the entire order-to-cash process.
What you can look forward to
Revenue you directly influence: You manage a central growth role where decisions immediately impact revenue, conversion and customer experience.
Broad leadership role: You lead a central area at the interface of E-Commerce, operations and service and align your team towards customer success.
Scope for impact: You actively develop structures, processes and commercial levers and create the basis for sustainable growth.
Head of E-Commerce, 80-100%
Responsibilities
- You are responsible for revenue, conversion rate and profitability of the two E-Commerce platforms and actively manage them through clear metrics
- You generate more revenue from existing traffic: with upselling, cross-selling, optimised shopping cart, a strong customer journey and delivery conditions that convince on price and speed
- You plan the year and budget, set priorities and consistently align resources to revenue targets
- You lead E-Commerce, fulfilment and customer service as a lean, performance-oriented organisation
- You work closely with Marketing Services, CRM and external partners to ensure traffic and shop jointly deliver revenue
Requirements
- You come from B2C online retail with consumer goods, have at least 8 years of professional experience, several years in a leadership role, and a completed higher education in business or E-Commerce
- You have demonstrably managed revenue and conversion in E-Commerce and delivered growth
- You have led a team across multiple functions, such as shop, fulfilment and customer service, and are accustomed to taking responsibility for results in a demanding operational environment
- You are a sales talent and lead your team to consistently focus everything on customer success
- You identify and eliminate friction in the customer journey so that a first purchase becomes a repeat purchase
- Benefits: 5 times the number of Superpoints in the supermarket, up to 20% discount on various insurance services, up to 20% discount in all formats of the Coop Group, cheaper mobile and prepaid subscriptions at Coop Mobile, staff discount also for partner (living in the same household)
- Employment conditions: Pension fund: 2/3 paid by Coop, attractive employment conditions and certified pay equity, loyalty bonuses, attractive employment conditions
- Working hours: 6 weeks holiday
- Further training: Over 600 internal training courses, support for external education and training
- Sustainability: Commitment to people, animals and nature with over 400 actions
- Communication: internal app for employees
- Health: Update Fitness: CHF 200 discount on annual subscription
Your contact person
of the Coop Cooperative
Annika Bittner
HR Marketing
