Customer Advisor: Telephone / Online Banking / Payment Methods
- 07 October 2026
- 80 – 100%
- Permanent position
About the job
Do you enjoy direct contact with customers, are you solution-oriented and keep a cool head even when things get hectic? Are you interested in the many facets of a modern retail bank and wish to work in an organisation that takes responsibility?
Then let’s get to know each other and come deploy your communication talents with us!
What awaits you:
- First point of contact for customers at the Service Centre (telephone, email, digital channels) in French and German.
- Competent, constructive and empathetic handling of customer enquiries.
- Providing information on banking services, assistance with digital services.
- Forwarding complex requests to specialised departments.
What we expect from you:
- Completed professional training (CFC), ideally as a commercial employee, retail manager or customer relations agent.
- Experience in customer service (banking or financial sector).
- Strong affinity for digital technology, proficiency with various systems and channels.
- High empathy and strong service orientation.
- Enjoyment of customer contact, both by telephone and in writing.
- Very good command of French and German, both spoken and written.
- Structured, reliable and stress-resistant working method.
- Quick learning ability and willingness to undergo intensive training.
Remuneration
- At BAS, we have a remuneration model that guarantees equal pay for work of equal value. Our salaries are transparent internally and we guarantee a maximum salary ratio of 1:5 between the lowest and highest salary. For this position, the gross annual salary is approximately CHF 81,200.00. The classification is based on clear and transparent criteria.
