Network & VoIP Engineer (all genders) 80 - 100 %

What you achieve

• You manage and optimise our proxy infrastructure including Skyhigh Client Proxy (SCP) for a stable, secure internet access and ensure reliable, secure network connections through the operation and further development of our VPN solutions.
• As a deputy, you support the operation and further development of the ePO platform as well as the firewall environment, including maintenance of ePO, changes and troubleshooting in the firewall environment.
• For Genesys Cloud CX, you take on the deputy role and support the operation, troubleshooting and further development of our contact centre platform.
• As an ITSM coordinator, you represent the team in relevant ITSM topics and act as the interface between technical tasks and overarching ITSM processes.
• You analyse complex network, security and communication disruptions end-to-end and work closely with internal teams and external partners.

What you bring

• You have a degree in computer science or a comparable qualification and bring several years of experience in engineering complex network or communication solutions as well as sound knowledge and practical experience in the network area.
• You are well versed in proxy technologies and have solid know-how in VPN as well as the underlying network and security technologies.
• Your knowledge of Trellix/McAfee ePO as well as firewall and network security enables you to take on the respective deputy roles.
• Knowledge of Genesys Cloud CX or the willingness to specifically build this up for the deputy role is ideally complemented by knowledge of VoIP, SIP and routing as well as a good understanding of the interaction between network and telephony.
• You have experience with ITSM processes and enjoy coordinating tasks for the team, work independently, analytically and solution-oriented and actively contribute your knowledge to the team.