Albedis - Genève
Carouge GE
Technical Helpdesk Specialist (100%)
- 30 September 2026
- 100%
- Permanent position
- Carouge GE
About the job
ALBEDIS is a leading Swiss recruitment partner, specialising in connecting talents and companies across a wide range of sectors, from support roles to management positions. As a member of Interiman Group, ALBEDIS relies on the combined expertise of its partner brands to cover areas such as architecture and real estate, finance, IT, life sciences, legal, and human resources, with a presence throughout Switzerland (Bern, Geneva, Lausanne, Zurich).
Technical Helpdesk Specialist (100%)
Company Description
Our client, a recognised player in connected intercom systems, access control, and video surveillance for buildings in French-speaking Switzerland, is looking for a Technical Helpdesk Specialist for their remote management centre based in Carouge.
Job Description
As the technical reference of the team, you are the support point for field technicians:
- Remote assistance during troubleshooting and commissioning
- Configuration of equipment before installation: connected intercom panels, readers, video terminals, 4G routers
- Handling technical escalations
- Monitoring faulty lines with the operator
Profile Sought
- At least three years of level 2 technical support on connected equipment deployed at clients
- Operational knowledge of networks: addressing, virtual local networks, address translation, virtual private networks
- Good understanding of internet telephony
- Fluent French; technical English to read manufacturer documentation
- Knowledge of a proprietary intercom, access control, or video surveillance environment is a plus
- Ideally from a security integrator or installer, a regional telecom operator, or a field technician in low current seeking a sedentary position
- Sedentary position, office hours Monday to Friday, no evenings, weekends or on-call duties. Permanent contract.
