Product Introduction Technician

Site Location: Port Elizabeth or Kimberly

Product Introduction Management of Site, Region, South Africa, Rolling Stock Product Introduction

Reports directly to:

PI Customer Site Manager

None

Direct reports:

None

Customer Site PI teamPI Support teamRAMS teamProject Engineering teamInstallation and Test & Commissioning team (if applicable)Internal Supplier representatives (Components/PU)Maintenance/Service team (if Alstom)Global System representatives (if applicable)Customer site teamCustomer maintenance team (if not Alstom)External Supplier representative

1. Effective performance of Troubleshooting, repairs, Field Modifications, and testing activities

• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
• Support engineer with locomotives dynamic testing activities as per specification
• Carry out Fleet check activities through physical inspection, TCMS events download
• Support operation through helpdesk
• Adhere to all Fleet Maintenance and Product Introduction processes, procedures, and relevant SOPs during the performance of work activity and presence on work sites.
• Execute test & troubleshooting procedures to evaluate system performance and provide relevant data to the engineer to perform failure analysis
• Physically perform field Modifications e.g., implement change request
• Support specific technical investigations or tests by Engineering or internal/external Suppliers to improve reliability, availability, and general performance of the 23E locomotive fleet.
• Identify and recommends preventative and corrective actions
• Instructs and directs contractors in facilitating repairs if needed
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting to support handover activities to colleagues, where required
• Report any health, safety, or quality matters to the relevant person immediately.
• Perform fleet check to ensure quality when required
• Compliance and adherence to Environment, Health, Safety and Quality rules, procedures and policies at all times.
• Ensure that all quality standards are always met
• Follow depot/site procedures and instructions, both from the Company and from the customer
• Ensure that quality standards of components are met
• Implement 8D Practices and PPS Practices as and when required
• Ensure Zero outstanding NCR’s
• Locomotive Configuration – Ensure serialized numbers are logged in MAXIMO
• I-Forms – Attend to I-Forms; Raise product related Issues; Report Incidents and Complete Actions
• Comply with all safety related training and ensure up to date certifications as required i.e., working at heights
• Report all safety concerns as per Company procedure
• Collaborate with EHS and Quality teams to ensure we put safety first and maintain first class quality
• Accurate and up to date Reporting and Data management
• Initiate work through Maximo, update, and close work orders on Maximo
• Ensure that test documentation is completed and placed in data file
• Ensure that accurate reporting of work performed are done on MAXIMO.
• Ensure accurate and comprehensive reporting after testing activities
• Ensure that routine testing and type testing documents are completed
• Ensure comprehensive and accurate failure reporting are done
• Ensure proper record keeping
• Support the Service/Commissioning Engineer with reporting where required
• Model the AIR (Agile, Inclusive and Responsible) values of the Company and always act ethically and compliant
• Continually model Alstom’s AIR values
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Make an effort to stay relevant and up to date with legislation, new developments, product knowledge, policies and procedures etc.
• Take ownership and accountability for tasks and activities as well as demonstrate effective self-management
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Continually share and communicate learnings
• Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
• Comply with Alstom’s Ethics and Compliance procedure
• Complete performance management assessment
• Take ownership of own development and comply with any mandatory learnings instructed by the Company
• Always put safety first

Performance measurements:

• HSE - Support strong HSE culture: Safety first – no compromises, no exception. Zero Lost time injuries / accidents
• Operational Execution: Achievement of contractual reliability and availability (milestone) targets
• Quality Performance: Ensure locomotives dynamic testing, field modifications and maintenance repairs are completed as per requirements and on time
• Customer Collaboration: provide technical expertise to customer
• Leadership and Engagement: Good team player with interpersonal and communication skills
• Governance: accurately capture and maintain data on maintenance management system (Maximo), always ensure ethics and compliance
• Diploma in Engineering (Electrical/Electronics/Electromechanical) or Trade Test Electrical Fitter
• Fluent English
• 2-3 years relevant working experience post qualification.
• Sound Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic systems)
• EHS knowledge and exposure within the working environment
• experience in Industrial activities related to Electrical, Control, onboard communications & network systems within process industry, railways, or factory automation
• Ability to read drawings and Schematics
• Proven track record of using Test, Faultfinding and repair tools and equipment.
• Proven track record of working with MS Office suites including
• Multidisciplinary Concepts in Railway Engineering
• Rolling Stock experience will be an advantage
• Advanced knowledge in IT Tool and smart devices
• System Diagnostics experience will be an advance.
• Ability to have a good communication with other colleagues and other functions (engineering, manufacturing, industrial, quality
• Ability for problem-solving and efficient decision-making in environment
• Ability to work across sites/functions in a multi-cultural environment
• Literate with MS Office suite
• Understanding of computer System Diagnostic skills
• Reading of drawings and schematics
• Sound Mechanical and Electrical Fault-finding skills
• Solid Electrical / Mechanical background and understanding of engineering principles
• Accurate and analytical fault reporting and report writing
• Knowledge of the Occupational Health and Safety Act and Quality principles
• Knowledge of maintenance engineering principles
• Maximo knowledge will be an advantage
• Willing to travel between sites if required
• Good interpersonal and communication skills
• Willing to work shifts and standby as and when required
• Good team player and be able to work in a team
• Valid Driver’s License
• Must be capable of working independently