Publié: 19 avril 2024
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L&D Program Manager
Philippines - Makati City
Human Resources
Full-Time Regular
04/18/2024
ID # R-86759
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L&D Program Manager
We are seeking a highly motivated and flexible Learning and Development Program Manager with a strong background in vendor and training management. This position will be in a fast-paced training organization (TPSP Global Training Delivery) and will play an integral role in managing the partner training teams to develop the agents that support our best travelers for all of Expedia Group.
The Learning and Development Program Manager will lead and support the training delivery function for one or more of Expedia Group's outsourced vendor operations. The primary objective of this role is to achieve revenue and quality targets. The ideal candidate has a passion for development and excellence, and a high level of flexibility and commitment within a high paced traveler-centric call center environment.
TPSP provides the platform and services to handle the service requests from across the many brands of Expedia Group in all locations. This role will partner with this global team, supporting team members, interacting with internal customers (employees) of all levels and external vendors in delivering our products and services.
Who you are:
Qualifications:
What you'll do:
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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