Business Relationship Manager

Job Summary

Develops and manages the relationship with distribution partners on a global, regional or local level. Ensures retention, growth of the existing portfolio and improvements in the service level. Identifies opportunities and steers business through the engagement of relevant experts within Zurich. By prospecting and incorporating distribution partners actively builds a distribution network.

Job Accountabilities - Key Accountabilities

• Builds and maintains a strong understanding, working and trust-based relationship with distribution partners.

• Regular meeting with distribution partners to discuss the solutions in place and evaluate improvement potential

• Meets the annual financial and operational targets set for their portfolios (e.g. retention, new business objectives etc.)

• Fully engage in new business tenders and presentations as required

• Develops and nurtures relationships with key customer contacts at customers´ selected broker and other Zurich touch points

• Identifies, analyses and secures business development opportunities for Zurich businesses and promotes organizational propositions

• Fully adheres to the standard sales approaches and tools and adopts agreed format for pipeline management

• Acts as the distribution partners single point of entry into the Zurich organization; takes the overall responsibility for the distribution partner within Zurich, escalating their issues as required; and facilitating relationships with other Zurich subject matter experts

• Establishes a consistent view of the customer across all Zurich businesses and institutionalizes customer relationships at all appropriate functions, levels

• Maintains oversight of service delivery to ensure service expectations are fulfilled; takes actions to enforce/reinforce partners' focus across teams

• Maintains data integrity within relevant systems.

• Maintains product and market knowledge

• Provides input and contributes to the enhancement of Zurich products and services when required.

• Implement distributors’ terms of business with the organization including negotiation, new offers and closures and terminations

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!

Join us as we constantly explore new ways to protect our customers and the planet.

• Location(s): ID - Head Office - MT Haryono
• Remote working:
• Schedule: Full Time
• Recruiter name: Cindy Larissa
• Closing date: