Customer Service Employee

This position is temporary for at least 6 months with the option of permanent employment

Shifts 06:45 - 19:00 in the day team Mon-Fri.

Tasks

• Independent answering and handling of private customer calls
• Adherence to the quantity and quality targets set by the group leader
• Ensuring cooperation with other groups of the Contact Centre and other departments
• Responsible handling of sensitive information and data, especially compliance with banking secrecy and the Clear Desk Policy
• First time right: reducing repeat calls through active listening and professional customer advice

Requirements

• Customer- and service-oriented personality
• Confident German skills and good French skills (at least B2) or German skills and good Italian skills (at least B2)
• Initial professional experience
• Team player, efficient working style, cheerful and friendly person

Have we piqued your interest?
Then we look forward to receiving your online application or simply contact us easily by phone or e-mail.