Service Desk Technician 100%

Join our client, a key player in IT in the canton of Vaud, and commit 100% to a role that will lead to a long-term position if you prove yourself!

About the role

Our client, a key player in digital transformation in the healthcare sector, is looking for a Level 1 Service Desk Technician to strengthen their team. This is a 100% role starting ASAP. If you prove yourself and enjoy the experience, there is an opportunity for a permanent internal position after 6 months.

As a Service Desk Technician, you will be the single point of entry for IT support in a demanding hospital environment. On a daily basis, your role will involve managing incidents and user support requests, installing software, and actively contributing to the smooth running of hospital IT infrastructures.

You will join a young, supportive, and available team ready to train you in the best way to ensure a very rapid skills development.

Tasks

• Provide Level 1 support via phone, email, and remote control to resolve hardware and software incidents
• Record, qualify, and rigorously follow up tickets in the internal tool
• Escalate complex incidents to specialised Level 2 teams when necessary
• Manage user accounts, access rights via Active Directory, and deploy software via SCCM
• Contribute to writing procedures and maintain the internal knowledge base

We are looking for

• Federal Certificate of Capacity (CFC) as an IT technician, IT operator, or equivalent qualification

• Some initial internship or experience in support is necessary

• Excellent command of Windows environments, Microsoft 365, and Active Directory

• Basic network knowledge (TCP/IP, VPN) and knowledge of SCCM are required

• Fluent French, both spoken and written (excellent writing skills for tickets and procedures) and basic technical English

To succeed in this role, your personal skills should include:

• Supportive

• Organised

• Responsible

• Intellectually curious

• Respectful

Our recruitment process

This recruitment process is managed by Academic Work and our client wishes all questions regarding the position to be addressed to Academic Work.

Our selection process is ongoing and the advert may be closed before the end of the recruitment process if we move to the next phase. The process includes tests which are tools to find the right talent for the right position, to promote equality, diversity, and a fair process.