MAC / APPLE Support Technician

About the job

Are you familiar with Apple products and looking for a genuine first professional experience? This job is made for you!

Meanquest is an IT services company founded in 1995, now counting over a hundred collaborators.

Based in Ecublens, Meyrin and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security and recruitment.

An IT company like ours relies on the commitment and know-how of its talents to provide quality customer service.

We support our teams in their development by offering promising career prospects and provide them with a pleasant working environment based on autonomy. We regularly seek profiles eager to get involved in the development of our company.

On behalf of one of our clients based in Lausanne, we are looking for:

a MacOS / APPLE Helpdesk Technician

Responsibilities:

Provide local support to users:

• Offer technical support and quality follow-up to users on IT equipment (workstations, tablets and any managed peripherals) or connectivity issues
• Guide users pedagogically in resolving malfunctions or changes, take remote control of the system within the limits of authorisations.
• Record all user requests and incidents in the ticketing tool
• Perform pre-diagnosis, qualify, then sort all user requests and incidents
• Escalate major faults, anomalies and 'out of the ordinary' cases according to established procedures
• Handle and follow up on tickets assigned to their scope
• Carry out a full diagnosis on suspected defective or faulty equipment
• Check and verify the proper functioning of workstations, tablets and all managed peripherals on site as well as deployed applications, software and configurations
• Prepare and preconfigure IT equipment before commissioning on site, configure it once on site

Contribute to maintaining the hardware inventory:

• Verify and maintain the hardware inventory during remote or on-site interventions.
• Intervene on workstations reporting an anomaly in the hardware inventory and perform all necessary actions to correct it.
• Keep the hardware inventory up to date after receiving new equipment, during relocations or replacements of existing equipment.

Ensure receipt and delivery of IT equipment and maintain its operational condition:

• Inventory received equipment and store it in the designated room with particular care to order, respecting safety rules. Enter entries and exits in the central database.
• Transport new, repaired, exchanged or renewed IT equipment and commission it at its destination within the allotted time.
• Take charge of faulty or defective equipment (computers, tablets and any managed peripherals), coordinate and arrange its transport from the repair centre once repair or exchange is completed.
• Carry out equipment transfers between the service’s different sites.

Participate in enriching documentation and knowledge bases:

• Write support documentation intended for users and adapt it to keep it up to date and aligned with digital tool developments.
• Write and keep up to date internal procedures for commissioning, operation and exploitation of IT tools.
• Keep skills up to date by self-training on equipment and tool evolution using knowledge bases, internal and external documentation.

Profile sought:

• Knowledge of MacOS, iPadOS, tvOS operating systems and Microsoft 365 products
• Interest and curiosity for new technologies and multimedia equipment (gateways, displays, interactivity, etc.)
• Ability for self-training and technical curiosity
• Apple and Microsoft certification is a plus
• Driving licence required

Qualities:

• Sense of responsibility towards customers
• Helpfulness, empathy and customer orientation
• Adaptability and flexibility
• Ability to communicate clearly and concisely in French
• Punctuality, autonomy and organisation

Why apply?

• Join an administration
• A caring working environment
• A dynamic and committed team
• A strong team spirit and cohesion
• Varied missions

If this opportunity interests you, do not hesitate to apply and come join us!

Only applications meeting all the skills will be considered.

#LI-EF

Sector: IT / Information Technology

Position: IT / Technology

Employment rate: 100%

Will manage others: No

Type of employment: Permanent

Career level: Employee

Transport means: Yes